17th May 2016 Colombo, Sri Lanka
“It’s Mental Health Awareness week this week, and we’ve taken the opportunity to reflect on a recent mental health consular case the team has been supporting. A few weeks ago, a British National came for a holiday of a lifetime to the Maldives. This person had a pre-existing mental health condition, but did not inform […]
26th April 2016 London, UK
Last year I wrote a number of ‘Photo casebooks’ talking about what an emergency travel document is, and our plans to digitise the application process for an emergency travel document. The project is still invitation only, but has now been rolled out worldwide; and at least until our legalisation online project goes live, it is […]
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4th December 2015 London, UK
I’ve recently been through an assessment for the legalisation service. Preparing for an assessment is no trivial task, and it’s fair to say at times you spend all day thinking about it, you go to bed thinking about it, you wake up in the night thinking about it, and when you wake up in the […]
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18th November 2015 London, UK
Throughout the alpha phase of our legalisation work we were measuring our work against the digital by default standard, and – inspired by the work of colleagues working onemergency travel documents – we set up a github wiki to document our work and evidence. By the end of the 7 weeks we were ready for […]
12th November 2015 London, UK
In my last post I discussed the FCO’s legalisation service and our plans to build a new digital service. So what have we done so far? After getting our spending controls approval, we used the Digital Services Framework to find development resources and appointed Informed Solutions to work with us. For development we’ve been following […]
10th November 2015 London, UK
Congratulations, you finally got that dream business job overseas! Your bags are almost packed, your cat is in storage and your vinyl collection is at your parents (wait a sec, did you get that the wrong way round?). It’s never simple, it’s always a rush, and here’s another fly in the ointment: you’ve just found […]
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5th November 2015 London, UK
One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Earlier in the casebook we saw why people would need an emergency travel document, what the current […]
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4th November 2015 London, UK
One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Earlier we saw why people would need an emergency travel document, and what the current emergency […]
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3rd November 2015 London, UK
One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Yesterday we saw British businessman Tom somehow losing his passport at the airport between passport control […]
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2nd November 2015 London, UK
One of the biggest and most important transactions which the FCO runs is emergency travel documents. An emergency travel document can help you get back home if you don’t have your passport for one reason or another. It has all sorts of users including: People who have lost their passport when travelling Expatriates who have […]
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