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Phil Buckley

Digital Transformation Manager

Part of Digital Diplomacy

4th November 2015 London, UK

Emergency travel documents: Tom has more problems with his passport

Tom drinks to business success: 'here's to driving synergies through vertical integration'

One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another.

Earlier we saw why people would need an emergency travel document, and what the current emergency travel document process is.

This time, Tom is back in sunny Malaga with a new passport. He can’t lose it again, can he?

What else can happen to your passport? Phil’s photo casebook day 3

Tom has signed another great business deal in Malaga

In a second's lapse, someone steals Tom's passport!

Tom rings the contact centre, where he is well known to staff

Tom is well known to the consular staff in Malaga – and as he has lost his passport more than once, extra checks are done to make sure his case is legitimate.

Find out how Tom applies for an Emergency travel document this time round.

Follow Phil on Twitter @philbuckley5