Laura Czapiewski

Laura Czapiewski

16th February 2017 London, UK

Researching user research

(User research in project phases – courtesy of Leisa Reichelt) One of the first tasks I was given upon joining the Digital Transformation Unit within the Foreign Office was devising a strategy for user research.  User research is at the heart of digitising government services.  Everything we do should be designed with the user in […]

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