Stephen Hale

Head of Engagement, Digital Diplomacy

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Wednesday 22 October, 2008

Digital diplomacy - what's that then?

It's the title of a book that I haven't read, but probably should. It's the label the State Department have been using for a while to describe their digital outreach work. And it's quite difficult to say in a hurry.

Digital diplomacy is also the phrase we're using in the Foreign Office to describe our work on the web. 

You can see digital diplomacy happening on our department website, on our network of embassy websites, on our blogs, and increasingly on websites and platforms that we don't run ourselves.

To be honest, we're still working out what we can achieve through digital diplomacy. We do have a plan. And we've given ourselves 2 years to deliver it. But what's exciting about this work is that we really don't know how it's it going to play out. 

That's what this blog will be about. It's is an official blog about digital diplomacy and web engagement. So I won't be talking about my hobbies (unless they have a direct impact on web engagement), I won't be pitching for work, and I won't be posting photos from my holidays. 

I realise that I'll be blogging about a pretty niche subject with a limited audience, but that's as it should be.

I've spent a lot of the last year persuading diplomats, ministers and officials that effective use of web engagement tools like blogs could be an integral part of their work. So I'm feeling the pressure to do this well. I promise to post regularly, and I'll read and respond to your comments.

There's more about me and what this blog is for on my about page.

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Comments:

Dear Mr. Hale, Best wishes for a successful launch of your engagement. It appears to be exciting work. I'd like to participate at a distance. I live in Alaska which places me equidistant from major cities of Asia and Europe. Its considered forward positioning. I serve on the Board of Director of the Alaska World Affairs Council, and the sub committee on communications. Our council recently celebrated its 50th anniversary. I have studied both international relations and networking making my interests rather diverse. I have experience with distance learning and collaboration. Let me know when there are specific opportunities for direct participation. I look forward to your reply. Cordially yours, William Theuer Anchorage, Alaska

Posted by William Theuer on October 22, 2008 at 08:19 PM BST #

You kept this quiet....you better make it a best practice blog.

Posted by Claire on October 23, 2008 at 09:34 AM BST #

This is an excellent initiative Stephen and I look forward to reading about all of your future successes. Hopefully you will have useful learning along the way that you can pass on to me in terms of digital democracy.

Posted by Tracy Green on October 23, 2008 at 12:55 PM BST #

Neat blog sites and cool web sites are all very well but unless they achieve anything beyond good PR for government departments and actually reach out and empower people they represent little more than a marketing campaign. Enabling change is not blithely putting up a feedback form on your website. You have to respond constructively with the good and the bad. Engage. Listen. Act. Otherwise it wouldn't be called feedback it would be called a fanclub.

Posted by Linguini Genie on October 23, 2008 at 05:52 PM BST #

Linguini - you make good points. I hope I'll be able to demonstrate that this work is about genuine engagement rather than appearances.

Posted by Stephen Hale on October 24, 2008 at 10:15 AM BST #

really...I mean 'physical' diplomacy...soooo 20th century...why fly when you can blog! ; espeically if you cant afford to fly and, anyway, you've been terrifed of it ever since 9-11

Posted by Steve Mc. (Canada) on October 25, 2008 at 04:06 PM BST #

Welcome, great to have another civil service blogger around and especially someone in a senior position on the digital comms side. I will read with great interest.

Posted by Neil Williams on November 12, 2008 at 07:29 PM GMT #

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