John Duncan

What Does Government 2.0 Mean To You?

In my blog I recently argued that communication was one of the core tasks of a professional diplomat. With the next major summit of Gov20 taking place in Washington in a few weeks, I have also posted in the Reuters “Great Debate” blog series some personal thoughts on how and why diplomacy is responding to the challenge and opportunities of web-based communication. Below is the text of that blog.

I came to this as someone who worked on mainframes in the 1970s, whose first PC was a AMSTRAD PCW with 512 KB memory. With that background and living in Switzerland, just down the road from where the world wide web was invented (CERN) it is perhaps not surprising that I view this technology largely as a range of new tools.

It is true that the improvements over the subsequent 30 years are extraordinary. My daughter’s iPod shuffle has more storage capacity than our home PC of only a decade ago. But, having once jammed an IBM mainframe in a perpetual loop, I am also conscious of the “Rubbish in–Rubbish out” principle. The tools are only as good as the use one makes of them.

The speed of communication and the geographical reach is equally extraordinary; developing the reality of an interconnected and interdependent world and new virtual communities. The arrival of these new means of communication is perhaps even more important and encouraging given the parallel development in the more traditional media, particularly television, of news as entertainment.

If net-based communication is changing the way we all access information and opinion, the impact on diplomacy and government affairs may well be equally profound; perhaps most significantly in terms of transparency and democratic accountability.

Both multilateral and bilateral ambassadors spend much of our time communicating the view of governments, both those of our own and those to whom we are accredited. So it can be said that we are often “marketing” ideas — what does the world we want look like and how to get there. It is noticeable that the diplomatic community reacts just as badly to spin as does the general public.

World Bank President Robert Zoellick commented in his address to the International Institute for Strategic Studies last year in Geneva, that: “ The interconnections of globalisation require our generation to recognise anew the nexus among economics, governance, and security”. So the 21st century diplomatic agenda is also a more complex one.

Traditionally diplomatic interlocutors can be divided into decision makers and opinion formers. Governments are not bureaucratic monoliths. Rarely are more than six people key to a decision. Our task as diplomats is to find those key players and convince them.

Opinion formers act as the multipliers. Having a well argued case is seldom enough by itself. Human beings still retain their tribal instincts, in sport as in politics and foreign affairs. We seem hardwired to view things all too often in terms of “us and them”, and diplomacy is no exception. Diplomats need the opinion formers as the people who give the “third-party endorsement” that reinforces our message; a classic marketing technique to respond to a trust deficit.

The internet allows the creation of a new world-wide “us” of shared interests and values. Social media networks and the blogoshpere provide new tools to speak directly to that wider community of actors that Zoellick refers to; going beyond the confines of traditional state-to-state interface, to test and be challenged on our ideas in a dialogue and sometimes in a partnership with civil society.

The figures speak for themselves. At an average international meeting one is talking to between perhaps 27-200 diplomatic colleagues. A post on the perhaps unfortunately named Twitter may get up to 800 or more, with a blog post several thousand.

And the numbers alone are not really the point. The net, Facebook and Twitter have more than their fair share of the minutiae of celebrity lives and get rich quick promoters, but the “political” virtual communities are self selecting and can filter out this background noise.They comprise a wide range of people from think tanks to journalists, students, to members of the public who care about the issues and are often willing to become involved with other decision makers. They offer direct access to the community that may provide third-party endorsement and at its best the creation of a constituency for change.

There are some who claim that these communities are essentially English speaking, if not Anglo-Saxon. The evidence suggests otherwise. It is clear that a number of those who regularly follow me on Twitter do not have English as a mother tongue. Some of the most successful FCO blogging ambassadors, such as Mark Kent in Vietnam and Alan Charlton in Brazil write in the language of the countries they are accredited to.  The Foreign Office uses close to 40 languages in its net-based communication.

For government officials, engagement with this new virtual community is a challenge. It is unfamiliar and fraught with the risk of making mistakes. But there are also opportunities to multiply the effect of what we are already trying to do.

However one of the important lessons from the last two decades it is that we should be careful to avoid allowing our enthusiasm for new ideas and a new world order to cause us to underestimate the opposition to change.  The international arena has given us some sharp reminders on that score. In the end we still have to persuade the decision makers. The Internet simply offers new and powerful ways to do so. Officials and governments should, and many are, seizing the opportunity

Posted at 16:59 04 September 2009 by John Duncan  |  Comments[1]