Here you can read the latest blog posts from the FCO’s Digital team and digital advocates. You can also browse through our Shared Links and Author listings.

 

Latest blog posts:

Digital Week at the FCO

Last week, the FCO held its first ever Digital Week: a concentrated effort to show our staff how digital tools and technologies can transform our policy-making, service delivery and communications. … Read more »Digital Week at the FCO

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Promoting LGBT rights in China

It’s not always easy to promote human rights in China. But people do care. In particular, our statements supporting LGBT rights always achieve a great deal of attention, most of … Read more »Promoting LGBT rights in China

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Consular appointments discovery – looking outside the department

This is the last in a series of three blog posts discussing the discovery phase for our consular appointments transformation. See the posts on who, what, how and identifying user needs. … Read more »Consular appointments discovery – looking outside the department

Appointment suppliers

Wartime in Paris: an Ambassador tweets

Dr Richard Smith reveals an exciting new Twitter project by the FCO Historians   In 1914 Sir Francis Bertie held the plum posting in the British Diplomatic Service—the ambassadorship to … Read more »Wartime in Paris: an Ambassador tweets

Francis Bertie in 1915 (Agence Rol [Public domain], via Wikimedia Commons)

User research on the new Chevening application system

Hello there, I’m Phil Buckley, a Digital Transformation Manager at the Foreign Office, and I wanted to tell you about the unusual and fun challenges faced when testing the new … Read more »User research on the new Chevening application system

A whole new cheeversation: Chevening Scholar Axel from Bosnia, left, tests the new system with Mark from the Digital Transformation Unit in the grounds of Chevening House

Mapping the online conversation of the Global Summit to End Sexual Violence in Conflict

Maps of the online landscape can provide fascinating insights into how they are connected and how they interact. In my last blog I looked at a few of our Ambassadors’ … Read more »Mapping the online conversation of the Global Summit to End Sexual Violence in Conflict

The whole online conversation from 9th - 13th June. Click for high resolution version.

Consular appointments discovery – identifying user needs

Armed with the background data on who books appointments and how, in this post I’ll look at what we’ve learned about user needs and the improvements we would like to … Read more »Consular appointments discovery – identifying user needs

Answering phone enquiries in the Malaga contact centre

Consular appointments discovery – who, what, how?

Hi, I’m Mark, a Digital Transformation Manager at the Foreign Office. I’m working on a new service for booking consular appointments, and would like to share the findings of the … Read more »Consular appointments discovery – who, what, how?

Consular staff then and now - British Legation Kabul and British Embassy Rome

HMA twitter maps

  On the first floor of the Foreign Office main building, civil servants used to pull down maps from a burr walnut cabinet to pore over them and discuss the … Read more »HMA twitter maps

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Transforming the Chevening Scholarship application system

Hello there, I’m Phil Buckley, a Digital Transformation Manager at the Foreign Office. On 1 August we released a new application form for the Chevening scholarship programme and I wanted … Read more »Transforming the Chevening Scholarship application system

User testing the new Chevening Application form: Left is Chevening Scholar Sanja from Bosnia, right is Phil from the Digital Transformation Unit at the Foreign Office