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Digital Diplomacy

The FCO's digital work

21st January 2016 London, UK

Steven Linzell

by Steven Linzell

Digital Communications Officer, Madrid

Building (digital) platforms for discussion – something we should do more of in 2016

Ambassador Ruariri O’Connell open to all questions

Digital and diplomacy: it hasn’t always been easy to put the two together. Over time our use of digital has matured, become more sophisticated and, we hope, more effective. Seeing the online activity from around the network, one thing has stood out above all else – the ability to engage, and, through that, the opportunity […]

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18th December 2015 London, UK

Alison Daniels

by Alison Daniels

Digital Transformation Leader at UK Foreign & Commonwealth Office

Digital diplomacy in 2015


At the start of 2015 the Digital Transformation Unit set itself an ambitious to do list. After the euphoria of celebrating our first anniversary, the year has been defined by hard graft as we’ve worked with colleagues across the FCO to begin work on how to deliver digital services to British people across the world […]

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2nd December 2015 London, UK

Steven Hardy

by Steven Hardy

Social Media Manager

Snapchat: reaching the right people


In October I blogged  about our first exploration of Snapchat as a tool to communicate and engage with people on the work of the Foreign Office. I signed off with a challenge to myself to understand how best to measure and evaluate our success on an app with very limited analytical capability and no website for […]

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24th November 2015 London, UK

Lorey Campese

Head of Digital, UK Mission to the United Nations in New York

Lessons from #UNGA: it’s all about content


Last month saw the opening of the 70th session of the United Nations General Assembly. For the digital leaders out there, this phenomenon was known simply as “#UNGA.” But this year’s UNGA had a different feel from the previous 69 sessions. It was distinctly digital. Twitter hosted meetings with diplomats and ambassadors at their New […]

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20th November 2015 London, England

Claire Collins

by Claire Collins

Senior Digital Evaluation Manager

Digital training – one year on

consular digital training with Skype link to our Malaga contact centre

It’s coming up to a year since we first updated you on our ambitious plans for digital training in the Foreign and Commonwealth Office. This time last year we were about to beta test our first set of digital training modules (11 in total) with volunteers from across the FCO. To recap – our curriculum […]

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18th November 2015 London, UK

Legalisation: from alpha to beta

Throughout the alpha phase of our legalisation work we were measuring our work against the digital by default standard, and – inspired by the work of colleagues working onemergency travel documents – we set up a github wiki to document our work and evidence. By the end of the 7 weeks we were ready for […]

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12th November 2015 London, UK

Legalisation: the alpha phase

In my last post I discussed the FCO’s legalisation service and our plans to build a new digital service. So what have we done so far? After getting our spending controls approval, we used the Digital Services Framework to find development resources and appointed Informed Solutions to work with us. For development we’ve been following […]

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11th November 2015 London, UK

Simona Prete

by Simona Prete

Head of Communications, British Embassy to the Holy See

When digital meets the real world

A tweetup is where people who are in contact through Twitter meet in person and bring the conversation offline, an example of where the digital and real world come together. Last year, our Embassy was included in the Foreign Office’s innovative project to create maps of Twitter followers. As a digital specialist, I was thrilled […]

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