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Towards A More Transparent Brazil

All eyes have been on Brazil for last couple of years for many reasons: the World Cup in 2014, the Olympics in Rio in 2016 and other big events which … Read more »Towards A More Transparent Brazil

Consular appointments – the challenges and lessons learnt

Lessons in configuring a service, running pilots and handling diversity in skills As we’ve developed our new consular appointment booking service we’ve encountered several challenges along the way, not least … Read more »Consular appointments – the challenges and lessons learnt

Testing consular appointment booking in Madrid

What we learnt about our appointments service during a visit to Madrid As the consular appointments alpha phase drew to a close, a visit to the Embassy in Madrid was … Read more »Testing consular appointment booking in Madrid

Consular appointments – our approach to development and training

How the appointments service was developed, the teams involved, and the first training iteration While developing our consular appointments service through alpha to beta, we’ve worked closely with our partner … Read more »Consular appointments – our approach to development and training

Consular appointments – from alpha to beta

The pilot programme for our consular appointments booking service has been running as a public beta for a few weeks now, so it’s time to take stock of progress. Since … Read more »Consular appointments – from alpha to beta

The digital curriculum: from vision to reality

In November, my colleague Kate Burnham blogged about our work to design a new digital training curriculum for the FCO. Since then, we’ve been busy running pilots – “beta” testing … Read more »The digital curriculum: from vision to reality

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Our digital diplomacy in 2014

I’ve just been presenting to senior Foreign Office leaders on our digital work in 2014. It’s been a momentous year. The Digital Transformation Unit we envisaged in the Digital Strategy … Read more »Our digital diplomacy in 2014

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List time! My favourite Foreign Office social media content of 2014

In no particular order:   1. The FCO’s first foray into Buzzfeeding     2. This gif to outline the UK priorities for UNGA in September     3. Some brilliant visualisations … Read more »List time! My favourite Foreign Office social media content of 2014