FCO Crest

Digital Diplomacy

The FCO's digital work

27th September 2016 London, UK

Jack Pearson

by Jack Pearson

Senior Digital Communications Manager

Our house, in the middle of King Charles Street

Every year iconic buildings across the capital open their doors to the public as part of Open House London. When the organisation was founded in 1992, they wanted to open up coveted spaces to the public to enhance their appreciation and understanding of architecture and design. For 20 years the Foreign Office has been one […]

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26th September 2016 London, UK

Open Youth Academy Croatia 2016

Over the August Bank Holiday weekend we sent James Cattell to meet our colleagues in Croatia and participate as a judge at Open Youth Academy Croatia. This is his guest blog post. The open youth academy  is an annual event in Croatia. It aims to foster greater understanding and use of open data. Its also […]

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1st September 2016 London, UK

Phil Buckley

by Phil Buckley

Digital Transformation Manager

Help, I’m in trouble! – or third party payment functionality

TOM: Can I borrow some money?

One of the first experiences I had of an Emergency travel document was covered in a series of photo casebooks I wrote last year. I actually had to cut out some of what happened because you wouldn’t have believed me – but now that you are all desensitised to a man losing his passport between […]

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25th August 2016 London, UK

Phil Buckley

by Phil Buckley

Digital Transformation Manager

Configuring the emergency travel documents web application

¡Viva las aplicaciones basada en los datos!

A while ago, I blogged about the vast levels of complexity we faced digitising the application process for Emergency travel documents. Today I’d like to look at a little more detail at one of our responses to that: building a data-driven application and how we control what is displayed. In my earlier blog, I talked […]

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20th June 2016 London, UK

Tara Finn

First World War Centenary Commemorations Team

Launching the digital archive


We have launched a remarkable collection of stories from the First World War. The Foreign and Commonwealth Office is remembering the stories of 175 men from 11 countries who were awarded Britain’s highest award for bravery, the Victoria Cross. They represent a significant number of the 600 Victoria Crosses awarded during the First World War […]

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9th June 2016 London, UK

Steven Hardy

by Steven Hardy

Social Media Manager

Promoting Human Rights

Twitter Card

As the Foreign Office’s Social Media Manager I spend much of my time distilling the intentionally nuanced and traditionally multilayered world of diplomacy into something engaging and consumable. Case in point: The Foreign Office’s (FCO) annual flagship Human Rights and Democracy Report comprises around 50 pages of expert analysis of the issues the world and […]

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26th May 2016 London, UK

Ewan Gillespie

Regional Digital Trainer (Regional Digital Unit, Europe)

Remote Training: Is there anybody out there?

The good old days, teaching face-to-face (that’s me in the white t-shirt…)

I´ve been Europe’s Regional Digital Training Officer for six months, training over the phone and on a shared desktop (where bandwidth allows). Previously, I worked as a teacher in a high school, so remote training is almost completely new to me. I’ve discovered that in many ways it is more difficult than attempting to control […]

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20th May 2016 London, UK

Liz Hitchcock

Digital Training and Upskilling Manager

Digital training and capability at FCO: a new strategic approach

Toddler shoes at the ready

Digital training at the FCO has reached toddler-hood. Claire Collins blogged in November about its one year birthday and now, just like a toddler, it’s good at attracting attention and charming all who meet it! FCO staff who’ve taken up the Digital Transformation Unit (DTU) global training offer have been overwhelmingly positive about the quality […]

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10th May 2016 London, UK

Stacey Cartwright

Digital Transformation Manager

Email Triage: helping customers find what they need on GOV.UK

email triage

The Foreign and Commonwealth Office’s consular service supports British people around the world when they are most in need of our help. Consulates, embassies and high commissions publish their contact email addresses in the contact section of their pages. I hear that sharp intake of breath. How generous of them when most others hide behind […]

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