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User research on the new Chevening application system

Hello there, I’m Phil Buckley, a Digital Transformation Manager at the Foreign Office, and I wanted to tell you about … Read more »User research on the new Chevening application system

A whole new cheeversation: Chevening Scholar Axel from Bosnia, left, tests the new system with Mark from the Digital Transformation Unit in the grounds of Chevening House

Mapping the online conversation of the Global Summit to End Sexual Violence in Conflict

Maps of the online landscape can provide fascinating insights into how they are connected and how they interact. In my … Read more »Mapping the online conversation of the Global Summit to End Sexual Violence in Conflict

The whole online conversation from 9th - 13th June. Click for high resolution version.

Consular appointments discovery – identifying user needs

Armed with the background data on who books appointments and how, in this post I’ll look at what we’ve learned … Read more »Consular appointments discovery – identifying user needs

Answering phone enquiries in the Malaga contact centre

Consular appointments discovery – who, what, how?

Hi, I’m Mark, a Digital Transformation Manager at the Foreign Office. I’m working on a new service for booking consular … Read more »Consular appointments discovery – who, what, how?

Consular staff then and now - British Legation Kabul and British Embassy Rome

HMA twitter maps

  On the first floor of the Foreign Office main building, civil servants used to pull down maps from a … Read more »HMA twitter maps

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Transforming the Chevening Scholarship application system

Hello there, I’m Phil Buckley, a Digital Transformation Manager at the Foreign Office. On 1 August we released a new … Read more »Transforming the Chevening Scholarship application system

User testing the new Chevening Application form: Left is Chevening Scholar Sanja from Bosnia, right is Phil from the Digital Transformation Unit at the Foreign Office

If Twitter had existed in 1914: tweeting a crisis

Diplomacy, and the Foreign Office, played a key role as events unfolded in the run-up to the First World War. … Read more »If Twitter had existed in 1914: tweeting a crisis

The Foreign Office past and present: tweeting in real time, 100 years on, extracts from Foreign Office telegrams and despatches from the "July Crisis"

Championing digital around the FCO

A key part of the FCO’s digital strategy is to build digital skills and knowledge across our network – over … Read more »Championing digital around the FCO

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